Privacy Policy

01

Overview

By "personal information," we mean information that directly identifies you, such as your name, address, or email address. In this Policy, "we," "us," and "our" refer to The Muse Jewelers, and "you" means any person who visits our website or shops with us at themusejewelers.com.

02

Information We Collect

We collect a variety of information in order to provide you with the best possible experience. This includes:

• Contact information, such as your name, address, phone number, or email address.
• Purchase information, such as the items you purchase, custom or personalized order details (including measurements), payment method and payment information, billing and shipping address, and contact information for receipts or order updates.
• Preference information, such as your contact and marketing preferences, and jewelry style interests.
• Profile and account information, which may include contact, purchase, and preference information, as well as your account password, wish list items, items saved for future purchase, product review information, gift card information, and other account details.
• Demographic information, which may include age or birthdate, gender, ZIP code, and other general information about you.
• Device and browsing information, including information about your phone, tablet, computer, or other device, and online browsing activity — collectively referred to as "automatically collected information." This may include IP addresses, unique device identifiers, cookie identifiers, browser settings, and Internet service provider information, as well as information about how and when you access our website.

03

How We Collect Information

We collect information through our website and during communications with you. We also obtain information from third parties. Specifically, we collect information:

• That you provide directly, such as when you make a purchase, contact us, register for an account, respond to a survey, or sign up for email or SMS marketing.
• From third parties, such as analytics companies, advertising networks, and service providers that help us operate our business and serve you better.
• From social media platforms such as Instagram, Pinterest, Facebook, and TikTok, when you interact with our content or use social login features on our website.
• Using cookies and automatic collection methods, including:
  • Cookies — session-based or persistent data files stored on your device or browser.
  • Web beacons or tags — small images embedded in websites or emails that send device information when opened.
  • Website log files — automatically created when you access and use our website.
  • Other similar technologies used to understand how visitors interact with our website.

Automatically collected information generally does not include personal information unless you provide it directly through our website.

04

How We Use Information

We use the information we collect to conduct our business and to provide you with the best possible products, services, and experiences. This includes:

• To fulfill your orders and process payments, maintain your account, and provide products and services we believe you will love.
• To respond to you when you place an order, contact us with a question, enter a contest or sweepstakes, complete a survey, or share a concern.
• For personalization, including remembering your preferences, customizing the products and content we share with you, and enriching your overall experience on our website.
• For marketing and advertising, such as sending you communications about new collections, promotions, and events that may interest you — with choices available as noted in the Your Choices section below.
• For analytics, to understand how you use our website, improve our offerings, and determine the devices and methods used to access our site.
• For business purposes, including operating and improving our business, maintaining records, detecting and preventing fraud, and complying with applicable laws.
• For legal and safety purposes, such as protecting our rights, responding to legal requests, and addressing regulatory compliance.

05

How We Share Information

We do not sell your personal information to third parties for their own marketing or advertising purposes. We do share personal information with third parties for the following purposes:

• Service providers that provide products or services to us, help us market or advertise to you, or provide products and services directly to you on our behalf.
• Social media platforms such as Instagram, Pinterest, Facebook, and TikTok, when you choose to use social features, plugins, or tools in connection with our website.
• Parties to business transactions, such as in the event of a merger, acquisition, sale of assets, or similar transaction, where personal information may be transferred as part of that transaction.
• Law enforcement and government entities, as required or permitted by applicable law, to protect our rights, prevent fraud, or respond to legal proceedings.

We may also share personal information with third parties upon your request or with your explicit approval.

06

Online Advertising

We work with third-party companies for advertising purposes, including to serve advertisements across the internet, track your interests over time on our website and on third-party platforms, and identify the devices you use to access websites and applications.

These third-party companies may collect information through cookies and similar technologies when you use our website. They may also possess or obtain information about you from other sources and combine it with information they collect from us.

We may share information with these companies for our advertising purposes. However, we do not share personal information for third-party marketing purposes without your consent. For information about your choices regarding online advertising, please see the "Your Choices" section below.

07

Your Choices

We strive to offer you meaningful choices about how your personal information is used and shared. Your options include:

• Online advertising: You can manage third-party advertising preferences through the Network Advertising Initiative at networkadvertising.org and aboutads.info/choices.
• Email communications: You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly. Opt-out requests for email marketing are processed promptly.
• SMS communications: You may opt out of marketing text messages at any time by replying "STOP" to any message you receive from us, or by contacting us directly.
• Direct mail: You may opt out of marketing by direct mail by contacting us and providing the name and mailing address you wish to remove. Please allow up to 8–10 weeks for this to take effect.
• Social media: We encourage you to review your privacy settings on any social media platforms you use to understand what information is shared with us.
• Account access: If you have a registered account, you may log in at any time to access and update your personal information. You may also submit a data access or deletion request by contacting us directly.

08

Security & Fraud

We take meaningful steps to protect the confidentiality and security of the personal information you share with us through our website. That said, no transmission of information over the internet can be guaranteed to be perfectly secure, and we cannot guarantee the absolute security of your personal information.

We encourage you to take steps to protect your own account and information, including:

• Reviewing your account periodically and reporting any unexpected activity immediately.
• Using a strong, unique password with a mix of letters, numbers, and symbols (minimum 8 characters).
• Never sharing your password with others or reusing it across multiple websites.
• Signing out of your account after each session, especially on shared or public devices.
• Keeping your device's software and security tools up to date.

If you encounter any website, email, or message that appears to fraudulently represent The Muse Jewelers, please contact us immediately at hello@themusejewelers.com so we can investigate.

09

Notices & Disclosures

Links to Other Websites. Our website may contain links to third-party websites or content. We are not responsible for the privacy practices of those third parties and encourage you to review their policies independently before sharing any personal information.

Do Not Track. While we strive to offer you meaningful choices, we do not currently respond to web browser "Do Not Track" signals.

California Privacy Rights. California residents may request information about the categories of personal information we share with third parties for their direct marketing purposes. The Muse Jewelers does not sell personal information to third parties for direct marketing without your consent. For questions, please contact us at hello@themusejewelers.com.

Children's Privacy. The Muse Jewelers does not knowingly collect personal information from children under the age of 13. If you believe a child under 13 has submitted personal information to us without parental consent, please contact us immediately so we can remove it.

10

International Customers

We welcome customers from around the world. Orders placed through our website that are shipped to locations outside of the United States are shipped via USPS and/or DHL.

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in our product or shipping prices.

By placing an international order, you acknowledge that The Muse Jewelers is not responsible for any delays, additional charges, or complications arising from customs processing in your country. We recommend reviewing your country's import regulations before placing an order.

11

Third-Party Advertising

We may work with third-party advertising partners who collect personal information when you interact with our website, including IP addresses, digital identifiers, information about your web browsing and app usage, and how you interact with our properties and ads.

This information may be used for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads, and other commercial purposes.

For more information about the collection, use, and sale of your personal data by our advertising partners, and to exercise your privacy rights, please review their respective privacy policies.

12

Contact Us

If you have any questions about this Privacy Policy, wish to make a data access or deletion request, or need to report a concern, please reach out to us. We are committed to responding promptly and transparently.